C.
Batasan
Masalah
a. Pengukuran
atas kualitas layanan internet “SPEEDY” berdasarkan 5 dimensi (Responsiveness (ketanggapan), Reability (keandalan), Emphaty (empati), Assurance (Jaminan), dan Tangible
(bukti nyata yang kasat mata)).
b.
Pengukuran perspektif kualitas terhadap
layanan internet “SPEEDY” berdasarkan 5 pendekatan (Transcendental Approach, Product-based
Approach, User-based Approach, Manufacturing-based Approach, dan Value-based Approach).
0 komentar:
Posting Komentar